A SaaS software developer had their own internal IT team of four full-time network engineers and system admins. There was a change in leadership at the company that motivated this entire internal IT team to quit in a period of only three months.
An additional problem was there were pending issues with large customers that had gone unresolved along with a new customer whose services had not been implemented. The situation was reaching a crisis stage because their networks and datacenter operations were required to generate the majority of their revenue.
We were hired.
Within two days their network was operating flawlessly, the new customer was implemented, and within 10 days a technical issue with a major insurance carrier customer that had been lingering for over six months was resolved.