NRTC Offers:

Help Desk Support
Phone, email, or portal access to entering and managing helpdesk requests.

Network Support/Troubleshooting

If the unexpected happens NRTC will respond immediately to get your network issues resolved so downtime is minimized, after hours and emergency support is available.

Network Administration

You can rest assured knowing that your network is not a mystery and that it is properly documented and managed including your IP addresses, Vlans, hardware and software so that making moves adds and changes to your users on your network will be simple and done according to best practices.

Voice Administration and Management

If you have Voice over IP and/or a call center environment we can make moves add and changes to your users, make changes to your Auto Attendant, and manage your voice servers and QoS to keep your voice system running in top condition.

Network Maintenance

Keep all the components on your network communicating properly, your network is as good as its weakest link so make sure all devices are properly maintained and that your backup system is working as it should.

Monitoring

Keep tabs of your network 24x7 by receiving alerts and errors quickly so that downtime is kept to a minimum and potential issues are proactively addressed.

Security Management

Update and patch your security devices and policies regularly in order to safeguard against increasingly complex threats from inside and outside your company network.

Vendor Management

Allow NRTC to work with your 3rd party vendors and service providers to get your solutions working quickly and efficiently, we know how to communicate with the vendors so that they are able to deliver the solutions you need.

Server Management

We can perform moves, adds, and changes to your network accounts including maintaining security permissions, we can maintain your Exchange server including spam filters, we can also update patches to your servers and make sure your servers have plenty of memory and more.

Types of Contracts/Agreements:

Our support agreements are tailored to match your budget and management needs.

Time and Materials
We will set a budget of hours for your needs and you will receive an invoice once the work is done. The work is billed at an hourly rate.

Block of Hours
Set a budget of hours that will cover your support needs on a monthly, quarterly, or annual basis.

Managed Services
Roll all your support needs into a fixed contract on a monthly, quarterly, or annual basis and you will receive a set of pre-determined support activities for one price. The price will be determined according to your network size and complexity and it will not change. You will receive reports on your network condition.

Contact NRTC to determine your support needs and to chose a contract that is right for you!